Last Updated: 28 August 2026
Welcome to the official website of Vera Prakashan, a literary publishing house based in Jaipur, Rajasthan, India.
Vera Prakashan follows a No Refund Policy for purchases made through its website. Once an order has been successfully placed and processed, it cannot ordinarily be cancelled or refunded.
However, if a book is delivered in a damaged, defective, or materially damaged condition, the customer may be eligible for a refund or replacement, subject to the terms and conditions of this Refund Policy.
1. No Refund Policy
All purchases made through the Vera Prakashan website are generally non-refundable and non-cancellable.
Refunds will not ordinarily be provided for the following reasons:
- Change of mind after placing an order.
- Incorrect book selection by the customer.
- Personal preference or dissatisfaction with the content of a book.
- Minor printing, binding, or finishing variations that do not materially affect the usability of the book.
- Delay caused by the courier or delivery service.
- Incorrect or incomplete delivery address provided by the customer.
- Failure to accept or receive the package due to reasons attributable to the customer.
- Any other reason not specifically covered under the damaged or defective product policy.
2. Damaged or Defective Books
If you receive a book that is physically damaged, defective, or materially damaged during delivery, you must contact Vera Prakashan promptly after receiving the order.
For a damaged or defective product claim, the customer must provide:
- A clear and continuous unboxing video of the package.
- The video must be recorded while opening the package for the first time.
- The sealed package and its condition must be clearly visible at the beginning of the video.
- The shipping label and order details on the package must be clearly visible.
- The video must clearly show the condition of the book after opening the package.
- The customer must provide the relevant order number and purchase details.
3. Unboxing Video Is Mandatory
A clear and continuous unboxing video is mandatory for any claim relating to a damaged or defective book.
The video should:
- Show the sealed package before opening.
- Clearly display the shipping label and order details.
- Be recorded continuously from the beginning of the unboxing process.
- Show the package being opened for the first time.
- Clearly show the condition of the book after it has been removed from the package.
If the customer does not provide a proper and continuous unboxing video, Vera Prakashan may not be able to approve the refund or replacement request.
Photographs alone may not be sufficient for processing a damaged-product claim.
4. Verification of the Claim
After receiving the complaint, order details, photographs, and unboxing video, Vera Prakashan will review and verify the claim.
If the book is found to have been delivered in a damaged or defective condition and the claim meets the requirements of this policy, Vera Prakashan may provide:
- A replacement copy of the book; or
- A refund for the eligible product.
The final resolution will depend on:
- The nature and extent of the damage or defect.
- The evidence provided by the customer.
- Verification of the claim.
- Availability of the book for replacement.
Vera Prakashan reserves the right to approve or reject a claim based on the circumstances and evidence provided.
5. Refund Processing
If a refund is approved, it will generally be processed using the original payment method or through another appropriate payment method.
The time required for the refund to reflect in the customer’s account may depend on the payment gateway, bank, or other financial institution.
Vera Prakashan is not responsible for delays caused by banks, payment gateways, or other third-party financial service providers.
6. Incorrect or Missing Items
If you receive an incorrect book or an item is missing from your order, please contact Vera Prakashan as soon as possible.
Please provide:
- Order number.
- Details of the issue.
- Photographs of the package and received product, where applicable.
- Unboxing video, if available.
Such cases will be reviewed and resolved based on the circumstances of the order.
7. Customer Responsibility
Customers are responsible for providing accurate and complete delivery information, including:
- Full name.
- Complete delivery address.
- Phone number.
- Other information required for successful delivery.
Vera Prakashan will not ordinarily be responsible for delivery problems resulting from incorrect, incomplete, or inaccurate information provided by the customer.
8. Contact Us
For any eligible refund, damaged-book, defective-book, incorrect-item, or missing-item claim, please contact Vera Prakashan at:
Email: veraprakashan@gmail.com
When submitting a damaged or defective product claim, please include:
- Your order number.
- Relevant photographs.
- Complete and continuous unboxing video.
- Details of the damage or defect.
Vera Prakashan
Jaipur, Rajasthan, India
Email: veraprakashan@gmail.com
9. Policy Changes
Vera Prakashan reserves the right to modify or update this Refund Policy from time to time.
Any changes to this policy will be published on this page with an updated “Last Updated” date.
Important Notice
All sales are final and non-refundable, except in cases of verified damaged or defective books.
A clear and continuous unboxing video is mandatory for consideration of any damaged or defective product claim.
Vera Prakashan reserves the right to review, verify, approve, or reject any refund or replacement claim based on the circumstances and evidence provided.